Almir Narciso X teknisen avun Nokia, painajainen!
A ingênua foto do presidente da NOKIA, ALMIR NARCISO, mostra o quanto a empresa precisa amadurecer - Naiivi kuva presidentti NOKIA, ALMIR NARCISO, osoittaa, kuinka paljon yritys tarvitsee kypsyä! |
Certamente, em função de uma péssima assistência técnica, a sua nomeação para presidência da Nokia é mais uma chance para que a Nokia ganhe mais espaço entre os consumidores brasileiros. E pelo visto a coisa não será fácil. A companhia finlandesa busca recuperar o posto perdido para Samsung e Apple cuja assistência técnica é perfeita.
É fácil entender porque a NOKIA subiu e caiu no mercado de celulares tão rapidamente. Seu reinado começou a ruir com o advento de uma assistência técnica pífia. Atualmente, é a décima colocada em vendas de telefones inteligentes, e posso lhe garantir que a prestação de serviços de assistência técnica influi na hora do consumidor optar por um aparelho NOKIA. Pergunte a Bill Gates a importância de ações diferenciadas? O sofrido consumidor brasileiro quer diferenciação, Sr. Narciso, e nesse teste a NOKIA está derrapando feio!
Há duas semanas que aguardo o kit de meu novo celular. Tenho comigo uma dezena de e-mails da Central de Relacionamento NOKIA dando conta de que o celular foi postado dia 17, depois dia 20, depois dia 23 enquanto os Correios me afirmam que o número para rastreamento do aparelho PH220218869BR não corresponde a nenhum objeto que me foi enviado pela NOKIA.
Você disse o seguinte ao ser indicado para presidência da NOKIA: “Vamos entrar forte nas faixas medianas, nas quais está o grosso das vendas.” Daí resolvi lhe escrever, mas, seu desdenho para com meu e-mail mostra o que aguarda “as faixas medianas” do povo brasileiro. Trabalhei como assessor da presidência de duas multinacionais brasileiras, e aprendi que, quando o líder da empresa é instado a responder ao consumidor, ele o faz imediatamente.
Não vou me estender mais numa matéria de fácil entendimento. Continuo no aguardo de meu celular, sou jornalista, preciso do aparelho, portanto chega de enrolação e solucione meu problema.
Grato
Mr. Almir;
Certainly, due to a bad service, your appointment to the presidency of Nokia Brasil is one more chance for Nokia to gain space between the Brazilian consumers. And apparently the thing will not be easy. NOKIA seeks to recover the position lost to Apple and Samsung, among others, whose service is perfect.
It's easy to understand why NOKIA rose and fell in the celular market as quickly as Nokia. It began to crumble with the advent of a nonexistence technical assistance. Today is the tenth placed in sales of smart phones, and I can assure you that the provision of technical assistance at the time influences consumer opting for a NOKIA celular. Ask Bill Gates the importance of different actions? The Brazilian consumer wants undergone differentiation, Mr. Narciso, and this test is skidding NOKIA ugly!
Two weeks ago I await the kit from my new phone. I have with me a dozen emails from NOKIA Costumer Service stating that the phone was posted on Sept 17th, later Sept 20th, later Sept 23th while the Postal Service says the tracking number of the device PH220218869BR not match any object that I was sent by NOKIA.
You said the following when appointed President of Nokia: "We'll get stronger in the median strips, in which is the bulk of sales." Hence I decided to write you, but your disdain towards my email shows what awaits "the median strips" of the Brazilian people. I worked as an adviser to the president of two Brazilian multinationals, and learned that when the leader of the company is asked to respond to the consumer, he should does immediately.
I will not further extend a subject easy to understand. Still waiting on my cell phone, I'm a journalist; I need the device, so, please solve my problem!
Thank you!
Certainly, due to a bad service, your appointment to the presidency of Nokia Brasil is one more chance for Nokia to gain space between the Brazilian consumers. And apparently the thing will not be easy. NOKIA seeks to recover the position lost to Apple and Samsung, among others, whose service is perfect.
It's easy to understand why NOKIA rose and fell in the celular market as quickly as Nokia. It began to crumble with the advent of a nonexistence technical assistance. Today is the tenth placed in sales of smart phones, and I can assure you that the provision of technical assistance at the time influences consumer opting for a NOKIA celular. Ask Bill Gates the importance of different actions? The Brazilian consumer wants undergone differentiation, Mr. Narciso, and this test is skidding NOKIA ugly!
Two weeks ago I await the kit from my new phone. I have with me a dozen emails from NOKIA Costumer Service stating that the phone was posted on Sept 17th, later Sept 20th, later Sept 23th while the Postal Service says the tracking number of the device PH220218869BR not match any object that I was sent by NOKIA.
You said the following when appointed President of Nokia: "We'll get stronger in the median strips, in which is the bulk of sales." Hence I decided to write you, but your disdain towards my email shows what awaits "the median strips" of the Brazilian people. I worked as an adviser to the president of two Brazilian multinationals, and learned that when the leader of the company is asked to respond to the consumer, he should does immediately.
I will not further extend a subject easy to understand. Still waiting on my cell phone, I'm a journalist; I need the device, so, please solve my problem!
Thank you!
Se vc tivesse um Sansung não teria esse problema!
ResponderExcluirEstive na assist. técnica no centro, e é ppior do que ficar em fila de banco. Um mercado municipal. PLL Celulares...
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